FAQ

Academic research has proven that the ‘therapeutic alliance’ — most easily understood as a high level of trust and a strong connection between you and your therapist — is the most important factor in determining if therapy is successful.

Why? When you feel safe, heard, and understood, you're more likely to open up and remain engaged. This is what allows you to make the most progress.

So where other platforms simply match you to whomever is available, we invest time in understanding what sort of therapist you’re likely to ‘gel’ with the most.

Our matching service is 100% free, and we believe we should only be paid for a job well done.

We only make money if you start therapy with your selected therapist. At this point, your therapist pays us for the service of matching you with them, an amount much fairer to the therapist and far lower than the industry benchmark of 30-50% charged by large online platforms or private clinic groups

All of them!

If you already have a therapeutic style or approach in mind that you’d like to try, we can find a practitioner with the relevant training. Otherwise, we’ll explore options with you to help find the best therapy for your situation.

Our matching process means that we can work with any qualified therapist who is set up to practice with private clients.

We maintain a network of therapists based throughout the whole of the UK, trained in a variety of therapeutic approaches.

However, if we think there is a better therapist match for you from outside of our network, we will approach them to discuss your case (with all personal data anonymised) and see if they are available to take on new clients.

With this approach, we don’t limit ourselves to matching you only with therapists signed up to our network, but are instead able to find the perfect match for you.

Absolutely not. There is never an obligation to start or continue with therapy through the Aligned service, or any other.

The most important factor in therapeutic success is finding the right client ← → therapist match for you.

So, if the match between you and the therapist doesn’t feel right at any point, we would encourage you to try another therapist.

If you're asking, it’s probably worth trying therapy.

Because therapy isn’t just helpful for handling crises or clinical issues (although of course it’s helpful in those instances too).

Whether you're feeling stuck, stressed, or simply want to understand yourself better, a therapist can help. No issue is ever "too small" to work through.